While on the way to Vertress City, Ash and friends discover a roadblock. Ash and Iris just decided to climb over the rocks, but they soon give way, causing them to fall off the cliff. Just then a guy comes by and uses his Espeon to save the two. He introduces himself as Virgil, a trainer who works with his family to perform rescues for nearby residents. After finding out he owns all the evolutions of Eevee, Ash decides to follow him to his family’s house to see all of them. While there they learn that a group of wild Cryogonal have frozen up the nearby lake and dam. When Virgil’s brother becomes trapped by the Cryogonal, Virgil, Ash, Iris, and Cilan head in to solve the problem.